Resort Policies
Lilleys’ Landing has been hosting Taneycomo vacations and fishing trips for over 4 decades! Over the years we’ve built our policies around providing a clean, safe, peaceful, and pleasant destination for all our guests.
Please read over these items before booking your reservation. If you have any questions, don’t hesitate to ask!
Cancellation Policy
Cancel eight weeks before your arrival date, and your deposit will be fully refunded. Cancellations made within eight weeks of your reservation will be refunded only if we are able to rebook the entire reservation. Last minute cancellations (within 7 days of arrival) and early departures are still responsible for the full reservation amount. This will only be refunded if the room is rebooked. We consider a reservation as a simple contract between informed parties, so it is essential that you notify us as soon as possible when you need to cancel in order for us to do our best to rebook the reservation. If a guest does not show up for a reservation, they automatically lose their deposit and will be charged for the full reservation amount.| When you Cancel | What Happens |
|---|---|
| 8 or more weeks before arrival | Your deposit is fully refunded. |
| Less than 8 weeks before arrival | Refunded only if we can rebook the entire reservation. If the room is not rebooked, the deposit is forfeited. |
| Within 7 days of arrival, or leaving early | The full reservation amount is owed, refunded only if we rebook the unit. |
| No Show | The deposit is forfeited and the full reservation amount is charged. |
Group Policy
When a group or family occupies four or more units, one night’s deposit is required to make the reservation, and the total balance of all rooms is due 120 days before the arrival date. This can be paid by installments. Because group balances are paid 120 days ahead, the window is longer. Cancel 120 or more days before arrival and your deposit is fully refunded. Inside 120 days, we refund only to the extent we can rebook the entire reservation.
We treat a reservation as a simple agreement between informed parties. Please tell us as soon as your plans change. The sooner we know, the better our chance of rebooking.
Pet Policy (Dogs Only)
We strive to have a common-sense policy that allows guests to bring their dogs, while also protecting other guests and property. For a $12 per-night per-dog charge, owners can bring up to 2 dogs and accept responsibility to keep their dogs off furniture and beds, walk them on a leash, and leave them unattended only in a carrier.
Please read our pet policy here: Pet Policy
How To Make A Reservation
You can make a reservation online here. You can also reserve over the phone at 1-866-545-5397 during our office hours, 7 a.m. to 6 p.m. Central Time, seven days a week. Notifying us first of your preferred dates and estimated number of guests is helpful. Email is handy for inquiries and general information, but we do not take reservations via email. We require the first night’s rent as deposit to hold a reservation, which may be paid by credit card or check.
Smoking Policy
All of our buildings are smoke free year-round. Guests may smoke outside, but there is a $500 fine if smoke is detected inside a room. You are welcome to smoke outdoors as long as it does not bother anyone else, but please ensure the smoke doesn’t drift inside units, office buildings or public bathrooms.
Please note that while recreational marijuana is legal in Missouri, it is prohibited in public places, meaning that it is not legal anywhere on the resort grounds.
Good to know
- Walk-ins are welcome any time we have availability.
- We fill one- and two-night openings as they appear, so call us for last-minute getaways.
- We can’t book more than 365 days ahead. This gives returning guests first shot at the same dates next year.
- Reservations between Memorial Day to mid August must be for seven nights or more up until September 1st.
- During the summer season we primarily book week long stays from Saturday to Saturday, except for the four-bedroom private house (unit #26), which can be booked Friday to Friday.
- We do not allow Sunday check-ins or check-outs during summer weeks, which start Memorial weekend and go through the second weekend in August.
- We require a three-night minimum for advance reservations from May 15 through October 31 and on holiday weekends. Walk-ins are welcome anytime we have availability.
- Only a two-night minimum is required for advance reservations during the Winter season November 1 through May 14. We also fill one and two-night openings as they develop in the schedule, so please call us for even those last-minute getaways.
Payment
Payment in full is due upon arrival (Groups of 4+ units 120 days before). Guests are responsible for all days reserved.
- Deposit: The first night’s rent holds your reservation. You can pay by your deposit by credit card or check.
- Balance: Due on arrival. Groups of four or more units pay the balance 120 days before arrival and may pay in installments.
- Accepted at check-in: Cash or credit card are preferred payment methods. Customer’s date of birth and driver’s license number required for check payments. We accept Visa, Mastercard, American Express and Discover credit cards.
You’re responsible for all nights reserved.
Check-In & Check-Out Procedures
Check-in time is anytime after 3 p.m. (4 p.m. for the larger units #15, 16, 17, 18, 23, 25, 26, & 27) — but boats can be rented as early as 7 a.m. (6:30 a.m. in the summer.) Guests must check out by 10 a.m. unless late departure has been cleared by the office staff well in advance.